As a bakery company, our policy does not offer refunds for our food unless there is an issue where we are found to be at fault.

If you are unsatisfied with your delivery, please get in touch with a member of management through the contact us page within 24 hours of your collected/delivered bake with the reasons why you are unsatisfied and any photographic evidence of issues with your order. It is then at our discretion whether you are offered a percentage off of your next order, money back, gift card, or store credit to be used against a future purchase with us.

If you collect your order from us with click and collect, we cannot be held liable for any damages to the your order once they have left our premises. If and when you collect your order, please ensure that your vehicle has a flat surface and to ensure that your order cannot move around in the vehicle.

We will always endeavour to deliver within the given time slot, however as we use a third party delivery service, delivery timings can not be guaranteed. Refunds will not be given for delayed deliveries and any delivery complaints will be forwarded to our delivery service provider.

Non-Food Items

Non-food items can be returned or exchanged within 30 days if you are not satisfied with your purchase.

Please contact us via the contact us page with your order number to confirm that you are returning your item and reasons why.

You are responsible for the cost and risk of returning items to us. You should send the items to the following address, with your order number clearly included within the package (for us to match the order number to refund):

Beigel Bake Brick Lane Returns, 159 Brick Lane, London E1 6SB

We cannot be held responsible for items damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the items or proof of received return delivery.

Cancellations

We understand that plans can change and will always strive to help you to make changes to your order date/time whenever possible.

All cancellations must be made once you have made contact with us at least 3 hours before we deliver your order. Cancellations left on our voicemail will not be counted. Cancellation fees are as follows:

 Less than 3 hours notice you will be charged 100% of the order value (no delivery fee will be charged)

Orders that are not collected via click and collect will NOT be refunded. Orders that require delivery and cannot be delivered due to customer’s wrong information or availability will be taken back to our shop and stored there until notice from the customer. The customer is liable for the re-delivery fee.

Last Updated: 9 January 2024